Filed under: BenefitsPro, Branding You, Broker Innovation Lab, Charity, Combs & Company, Combs & Company Blog, Feature Friday, Giving Back, Health Insurance, Insurance Women, Marketing, Successful Women, Susan L Combs | Tags: Combs & Company, Dawn McFarland, Ellevate Foundation, Feature Friday, Innovative Broker Lab, Nancy Giacolone, Pancakes for Roger, Stephanie Berger, Susan L Combs
“Be teachable. You’re not always right.” – Anonymous This quote got me thinking about all the people I look up to, both inside and outside of our industry.
By Susan L Combs | June 10, 2024 at 08:13 AM
Click here for original article on BenefitsPro!

If you roll in my circle, you know I’m a massive fan of pictorial quotes that catch my eye on social media. I actually have an album on my phone whereI save these nuggets of information for when I need an internal pep talk or see a friend struggling. I was taught by my late father that if you get a good piece of information, it’s your obligation to share it with someone. After all, if it helped you, it will probably help someone else.
So here is one I heard recently that I thought was such a good reminder:
“Be teachable. You’re not always right.” – Anonymous
Talk about taking a little wind out of your sails, huh? The quote got me thinking about all the people I look up to, both inside and outside of our industry. When I started thinking about what they have in common, I realized that they are always open to learning. Whether sharing an article they read, taking on a new designation, or just learning a new product or process, they are open to making themselves better and helping those around them.
I will tell you, starting a non-profit over the last year has definitely been a reminder of this simple phrase. Serving on non-profit boards, even in a national capacity, doesn’t come close to running one. I’m sure my good friend Stephanie Berger would echo this after launching her Ellevate Foundation in recent years. So many different rules and nuances make it as different from running a for-profit company as different as comparing bicycles to oranges.
What do you do?
I often hear my dad in my head when I screw something up: “Suz, this is a teachable moment.” As long as we find lessons along the way, it can soften the blow of feeling like a failure. But we must remain open. Every time I show someone how to do a task, I think it’s important to give them the freedom to shift the process so that it makes sense to them. I typically say something like, “We’ve got to get from A to B; I don’t care how you do it, just get to B.” Then I show them how I do it, and often they come up with a different way and get the same result. It’s important to check your ego at the door and let someone work in a capacity that makes sense to them.
I also think it’s important to surround yourself with people who give you the grace to learn, even when people see you as being at the top of your game. For example, I’m the last person you want handling your Medicare account, but I have friends like Dawn McFarland or Nancy Giacolone, who let me ask what I deem as “stupid questions” and don’t make me feel like an idiot when I do.
Embracing the mindset of being teachable is essential for personal and professional growth — and sometimes, for avoiding epic fails. Whether saving inspirational quotes, running an insurance brokerage consulting firm, or starting a non-profit, life constantly reinforces the value of remaining open to learning and adapting. It’s about recognizing that we don’t have all the answers and that’s perfectly OK.
My dad was great at reminding me of the teachable moments when I would make a mistake, which sounds a lot better than “You really effed that up!” – though I heard that too when I needed a reality check. Whether you learn by feather or by sword, it’s through these moments that we evolve. By surrounding ourselves with supportive people who encourage us to ask questions and explore new ideas, we not only enrich our own lives but also contribute positively to those around us.
What’s something new you learned recently?
Filed under: BenefitsPro, Combs & Company, Combs & Company Blog, Innovative Broker Lab, Insurance Women, Mental Health, Pancakes for Roger | Tags: Combs & Company, Feature Friday, Innovative Broker Lab, Susan L Combs
We work in a people-facing business and don’t have the luxury of burying our heads in the sand. But this doesn’t mean that there aren’t times when we’d love to do just that.
By Susan L Combs | August 03, 2023 at 07:29 AM
Original Article on BenefitsPro

I can’t tell you how many people I have encountered over the past few months who have talked about how burnt out they are. Let’s face it, we work in a people-facing business and don’t have the luxury of burying our heads in the sand. But this doesn’t mean that there aren’t times when we’d love to do just that. I know there are days when my business partner Colleen Blum and I look at each other and say “When are we buying that ice cream truck?” We laugh and get back to the grind, but that 30 second check-in with someone else who “gets it” is sometimes all you need.
But what if you don’t have someone to do that with? Or at least you don’t think you do.
“How do you motivate yourself when you just aren’t feeling it?” was a question asked by one of our readers.
I started thinking a lot about what I do to stay motivated and when I asked myself this question, the first thing that came to mind is: I reach out.
To be honest, this is not something that I’ve always done; during my first 5-10 years in business, I carried the load along. I internalized and just kept grinding. But after 18 years as a business owner, I’ve learned better.
You aren’t a snowflake; feeling unmotivated is a common challenge that many people face. However, with the right strategies, you can regain your motivation. Here are some things I do to keep marching when I’m running on empty:
1. Move a muscle, change a thought: I know this might sound a little dumb, but when you get stuck, sometimes you just need to move. If you follow me on social media, you know I’m into CrossFit and start most days by working out. This lays the groundwork for me to take on the day, but if I feel unmotivated during other times, I walk around the block, walk down the hall or go check mail. Sometimes, just a little movement is all you need to shift things and get back at it.
2. Gratitude and goals: I have a girlfriend who owns her own law firm and Monday through Friday, we send each other a list of things that we are grateful for, followed by a list of what we want to accomplish for the day. We have been doing this for over two years and it’s a great way to start the workday in a good frame of mind—with gratitude and a list of goals for the day. I take the “goals” list and drop them into my “to do” list in Outlook and then check them off as I accomplish them. Nothing motivates me more than checking things off a list! (#loser)
3. The power of anticipation: It’s so important to look forward to something, whether this be a gift to yourself, a vacation, a conference, a random day off or a freakin’ popsicle. Have something in the distance that you know is coming when you get to that date on the calendar, land that client or hit a revenue goal.
4. Do something that has nothing to do with your business: This is something I learned from my dad. He was a Major General in the Air Force and a civilian judge, so he was on the road a lot. But one of the first things he would do within 24 hours of getting home was to go out to our farm and be a farm boy. I have a very analytical brain; I like math and I love me some spreadsheets. But during open enrollment, when the work increases and I need to give my brain a break or use it in a different way, I always have a creative project to work on when I get home so I can put my phone away and just focus. One year, it was making, bottling and labeling vanilla extract; another time, it was making Christmas ornaments. Currently, it’s knitting temperature blankets for my nieces. We all deserve to shut down, and this has been a perfect way for me to recharge for the next day.
5. Celebrate the wins: I made a reference earlier to sharing burnout with someone who gets it. And while some people might think they don’t have someone like that in their life, I promise that you do. There are things related to my business that I’m not going to pick up the phone and talk about with my mom or siblings, because they don’t know this part of my world. But my tribe is vast and strong. Having people in your corner who you can reach out and celebrate things with is crucial—especially if you are a one-person shop. When you land that big client, call a colleague in the business:, I promise that we will help you celebrate!
6. Take care of you. My close friend, Mike Veny, is a mental health motivational speaker. In an era where the topic of self care is coming at us from so many angles, he really simplified things for me. He said, “Self care is what you do for your health when you aren’t in the presence of a medical professional.” All of the suggestions in this article can be looked at as a form of self care, but sometimes the most important thing to do is say no to someone else so you can say yes to yourself. Don’t feel guilty about that.
I asked a few members of my crew to share what they do to motivate themselves when they are running on empty. Check these out!
Nancy Giacolone: “One of my favorite tricks is to work out in the morning, as it increases my dopamine and endorphins, and I am automatically more energized and motivated. The other trick I use is to rearrange my day. What gives me energy? Do that thing first! Then I can carry that positivity and energy into other tasks or parts of my day.”
Eugene Starks: “ I always find I recharge when I spend time with family and friends. Another big way I avoid burnout is by working-out. Setting aside time to work on myself in this way puts me in the right frame of mind for the challenges I face weekly. Another rule I have is that I never drink alone to relieve stress. I find drinking alone never reduces stress. I enjoy drinking in fellowship with friends because the fellowship brings down my stress.”
Erin Issac: “The most powerful thing I do is remember what I’m working towards and what I want the future to be. That moment ahead of me can help me take one step closer, or it might just be part of the motivation for change. Either way, taking action is what’s going to eventually get me there. Take the suck and let it inspire you to do more. That’s one thing, but it’s usually coupled with a few others: take a break, move your body, don’t try to soothe with social media or sweets. The other thing I always have is a lifeline — that friend, mentor, cheerleader who can remind you who you are and what you’re doing this for.”
Lester Morales: “By having a strong external “why” and an internal look in the mirror, I force myself to be accountable. Knowing the purpose of what I am doing, whether it be an internal or external driving force, moves me forward. I get up every morning and think, ‘Today, I’m going to make my parents proud.’ When I think of doing anything that is hard during the day, that is my motivation. My parents instilled in me my strong internal drive. I promised myself long ago that the person I have to be most accountable to is myself. For example, if I tell myself that I’m going to get up and work out, the only person I am cheating is myself if I don’t do it. How are you accountable to other people if you don’t start with yourself? You can’t pour from an empty cup, so if you are taking care of you, your ability to take care of others magnifies.”
What do you do to motivate yourself when you’re running on empty?
Filed under: Combs & Company, CrossFit, Did You Know That?, Feature Friday, Get Creative, Sean ORourke | Tags: Chad Schroeder, Combs & Company, CrossFit, Did You Know That?, Feature Friday, Sean O'Rourke
“All change is not growth, as all movement is not forward.” Ellen Glasgow
2022:03
CrossFit, as an exercise methodology and sport, is all about change. The just-completed CrossFit offseason saw some major changes, but at the same time, significant continuity. Helping me piece this dichotomy together is CrossFit’s official statistician, Chad Schroeder, who joins Did You Know That? for his second appearance.
Chad and I discuss the firing of Dave Castro, the offseason competitions, major athlete news, and how he’s prepping for the 2022 season. Speaking of which, the 2022 schedule is listed below if you’re interested in participating – at least in The Open – or just want to follow as a fan.
Lots more to learn about Chad via the connections below:
LinkedIn: https://www.linkedin.com/in/chad-schroeder-93373a60/
Instagram: cschroeder111
Twitter: @cschroeder111
CrossFit Games: https://games.crossfit.com/games
2022 NOBULL CrossFit Games Season:
Open
- 2022 NOBULL CrossFit Games Open — Feb. 24-March 14, 2022
Quarterfinals
- Individual Quarterfinal — March 24-27, 2022
- Team Quarterfinal — April 7-10, 2022
- Age Group Quarterfinal — April 21-24, 2022
- Occupational Games — April 21-24, 2022 (Finals for occupational athletes)
Semifinals
- Individual and Team Semifinals
- Week 1: May 20-22, 2022
- Torian Pro | Pat Rafter Arena
- CrossFit Lowlands Throwdown
- North American Semifinal (TBA)
- Week 2: May 27-29, 2022
- Mid-Atlantic CrossFit Challenge
- CrossFit Fittest in Cape Town
- Week 3: June 3-5, 2022
- Far East Throwdown
- North America Semifinal (TBA)
- Week 4: June 10-12, 2022
- CrossFit Atlas Games
- CrossFit Strength in Depth
- CrossFit Copa Sur
- Week 1: May 20-22, 2022
- Age Group Semifinals
- Week 1 (Athletes in 14-49 Age Divisions): May 26-29, 2022
- Week 2 (Athletes in 50+ Age Divisions): June 2-5, 2022
- Adaptive Semifinal — June 2-5, 2022 (Fittest crowned for Vision, Intellectual, Seated with Hip Function, Seated Without Hip Function, and Short Stature Divisions)
Last-Chance Qualifier
- Last-Chance Qualifier (Individual Athletes Only) — June 29-July 1, 2022
Finals
- 2022 NOBULL CrossFit Games — Aug. 4-7, 2022
Music: “Hard Way” by AlexGrohl via Artlist
Filed under: Combs & Company, Did You Know That?, Feature Friday, Sean ORourke | Tags: Combs & Company, Did You Know That?, Feature Friday, Sean O'Rourke, Stephanie Rodin
2022:02
Stephanie’s Picks:
#1: “Looper” (movie)
#2: “Dr Who” (reboot)
#3: “X-men” (movie franchise)
#4: “Battlestar Galactica” (reboot)
#5: “Star Trek” franchise (TV & movies)
Wildcard: “Alien”
Honorable Mention: “In Time”
Sean’s Picks:
#1: “The Martian” (book)
#2: “Star Trek II: The Wrath of Khan” (movie)
#3: “Fringe” (TV)
#4: “Edge of Tomorrow” (aka “Live Die Repeat”) (movie)
#5: “The Terminator” & “Terminator 2” (movies)
Wildcard: “The Forever War” (book)
Honorable Mention: “Galaxy Quest” (movie)
To find out more about Stephanie’s day job and her own podcast, check out the links below.
Website: https://rodinlegal.com/
LinkedIn: https://www.linkedin.com/in/stephanierodin/
Podcast: https://speakingwithsteph.libsyn.com/website
Music: “Best of Luck – Instrumental Version” by Katrina Stone via Artlist
#top5scifi #sciencefiction #didyouknowthat
Hashtags:
#top5scifi #top5sciencefiction #sciencefiction #didyouknowthat #indulgeyourcuriosity #youtubechannel
Filed under: Combs & Company, Combs & Company Blog, Did You Know That?, Feature Friday, Sean ORourke | Tags: Claire Poole, Combs & Company, Did You Know That?, Feature Friday, Sean O'Rourke
“On climate change, we often don’t fully appreciate that it is a problem. We think it is a problem waiting to happen.” Kofi Annan
“Gold medals aren’t really made of gold. They’re made of sweat, determination, and a hard-to-find alloy called guts.” Dan Gable
2021:27
What one word do you equate with both climate change and sports? I’ll give you a moment. For me? It’s passion. There are few topics that evoke more passionate responses than climate change and sports. It’s that common visceral response which spurred the creation of an organization focused on building positive environmental impacts through a partnership with sports organizations.
Claire Poole is a lover of nature, football (soccer in the U.S.), and rugby. Those passions are on full display with Sport Positive Summit and Sport Positive Leagues (links down below). These are Claire’s efforts to bring environmental changes to both the big stadiums and arenas as well as the fans’ everyday lives. She’s doing so by making it a competition. And what sports fan isn’t looking to always beat their arch nemesis?
Join us for an important and lively discussion on this episode of Did You Know That?.
Find out more about Claire and Sport Positive via connections below.
Claire’s LinkedIn: https://www.linkedin.com/in/clairepoole/
Sport Positive LinkedIn: https://www.linkedin.com/company/sport-positive/
Sport Positive Summit Website: www.sportpositivesummit.com
Sport Positive Leagues Website: www.sportpositiveleagues.com
Twitter: @SportPosSummit
Twitter: @claireypoole
Filed under: Combs & Company, Did You Know That?, Sean ORourke, Successful Women | Tags: Combs & Company, Did You Know That?, Feature Friday, Sean O'Rourke, Sheila Ronning, Women in the Boardroom
“If you don’t like the road you’re walking, start paving another one.” Dolly Parton
2021:26
Twenty years ago, Sheila Ronning saw an opportunity to make a positive impact in the lives of women. Like any good businessperson, she saw a market void and developed a program by which she could fill that void. Regardless of the motivations behind the growing market, Sheila knew that Women in the Boardroom could accomplish two objectives with each placement: increase the number of women serving on corporate boards and strengthen corporate governance by diversifying the voices on those boards.
Today, Women in the Boardroom is a go-to resource for companies looking to fill board positions with a quality candidate. (Full disclosure: a board on which I sit used their services to fill an open seat.) On this episode of Did You Know That?, Sheila discusses the genesis of the firm and how women can build and execute a plan to secure board positions. As you’ll learn, this effort goes beyond just kicking in the proverbial glass ceiling.
Learn more about Sheila and Women in the Boardroom via the accounts below:
LinkedIn: https://www.linkedin.com/groups/147283/
Facebook: https://www.facebook.com/womenintheboardroom/
Twitter: @BoardroomWomen
Instagram: @womenintheboardroom
Filed under: Combs & Company, Combs & Company Blog, CrossFit, Did You Know That?, Sean ORourke | Tags: Combs & Company, CrossFit, Did You Know That?, Feature Friday, Niole Soto, Sean O'Rourke, Susan L Combs
“Fill the unforgiving minute with 60 seconds’ worth of distance run” “If” by Rudyard Kipling
2021:25
Want to know a dirty secret about sports? A majority of professional athletes, across all sports, don’t earn enough from the sport to make ends meet. Many of these athletes have full-time jobs, even in-season, in order to support themselves and pursue their goal of making it to the “bigs.” This is the reality facing thousands of athletes in the still-evolving sport of CrossFit, and it’s why my next guest on Did You Know that? is really someone to emulate.
Nicole Soto has a master’s degree; she co-owns a CrossFit gym; she coaches group classes and personal clients; and she’s a highly respected nutritionist. In her spare moments, she spends time with her husband and two dogs, and prepares herself to compete at the highest levels of CrossFit. In her first year back competing, Nicole finished among the top 200 fittest women in the world. So, if you want to get past your excuses, you’ve come to the right place.
Learn more about Nicole and her gym via the accounts below:
Instagram (personal): @Nicole_J_Soto
Instagram (gym): @Rise_Athletics_
Facebook: Nicole Soto Learn more about CrossFit (the methodology and sport) at https://www.crossfit.com/
Filed under: Combs & Company, Combs & Company Blog, CrossFit, Did You Know That?, Feature Friday, Sean ORourke | Tags: Beard of Knowledge, Chad Schroeder, Combs & Company, Did You Know That?, Feature Friday, Sean O'Rourke
“Obsessed is a word the lazy use to describe the dedicated.” Unknown
2021:24
Sports and statistics seem to have been made for each other. Would we be so entranced by the history of a sport/game/league/franchise if we couldn’t marvel or argue about 56 (MLB), 92 (NHL), 100 (NBA), or 208 (NFL)? Maybe, but probably not.
What most sports statistics have in common is uniformity. If you want to break DiMaggio’s 56-game streak, then you will have to hit in 57 straight. But what if I told you there is a global sport where everything is the same for just a moment, but will be different an hour from now, and might not reflect anything that came before? What do the statistics mean then?
Well, that’s the challenge Chad Schroeder faces everyday as the official statistician of CrossFit. There are still clear winners in CrossFit, but how they earn the wins isn’t the same from hour to hour, day to day, or year to year. Yet somehow, he helps those following and working in the sport make sense of the chaos. Chad gives some insight into how he does that on this episode of Did You Know That?
Filed under: Uncategorized | Tags: Combs & Company, Did You Know That?, Feature Friday, How You're Being Hacked, Sean O'Rourke, Will Hunt
How You’re Being Hacked
“Hackers are breaking the systems for profit. Before, it was about intellectual curiosity and pursuit of knowledge and thrill, and now hacking is big business.” Kevin Mitnick
2021:23
Not a day goes by now where you don’t read about some sort of cyberattack and how the motive was profit for the hackers. But what do hackers do with a stolen database of encrypted passwords? How do they breach systems to launch ransomware or bots or other exploitative software? Glad you asked.
Will Hunt has been professional hacker for almost a decade (he’s been working in tech even longer). He’s hired to break into companies’ systems to find vulnerabilities that can be walled off to make the company more secure. On this episode of Did You Know That? we discuss the cyber world from a hacker’s point of view. Little behind the curtain look at this burgeoning business.
You can learn about Will and In.security via the below:
Website: https://in.security
Email: contact@in.security
LinkedIn: https://www.linkedin.com/in/will-hunt/
Twitter: @Stealthsploit
If you’re interested in learning more about the mechanics of hacking, In.security also offers training sessions:
Hacking Enterprises – https://www.blackhat.com/us-21/training/schedule/index.html#hacking-enterprises—-edition-21889
Defending Enterprises – https://www.blackhat.com/us-21/training/schedule/#defending-enterprises-218911617901814
Music: “Night Rider” by Ian Post via Artlist