Filed under: BenefitsPro, Branding You, Broker Innovation Lab, Charity, Combs & Company, Combs & Company Blog, Feature Friday, Giving Back, Health Insurance, Insurance Women, Marketing, Successful Women, Susan L Combs | Tags: Combs & Company, Dawn McFarland, Ellevate Foundation, Feature Friday, Innovative Broker Lab, Nancy Giacolone, Pancakes for Roger, Stephanie Berger, Susan L Combs
“Be teachable. You’re not always right.” – Anonymous This quote got me thinking about all the people I look up to, both inside and outside of our industry.
By Susan L Combs | June 10, 2024 at 08:13 AM
Click here for original article on BenefitsPro!

If you roll in my circle, you know I’m a massive fan of pictorial quotes that catch my eye on social media. I actually have an album on my phone whereI save these nuggets of information for when I need an internal pep talk or see a friend struggling. I was taught by my late father that if you get a good piece of information, it’s your obligation to share it with someone. After all, if it helped you, it will probably help someone else.
So here is one I heard recently that I thought was such a good reminder:
“Be teachable. You’re not always right.” – Anonymous
Talk about taking a little wind out of your sails, huh? The quote got me thinking about all the people I look up to, both inside and outside of our industry. When I started thinking about what they have in common, I realized that they are always open to learning. Whether sharing an article they read, taking on a new designation, or just learning a new product or process, they are open to making themselves better and helping those around them.
I will tell you, starting a non-profit over the last year has definitely been a reminder of this simple phrase. Serving on non-profit boards, even in a national capacity, doesn’t come close to running one. I’m sure my good friend Stephanie Berger would echo this after launching her Ellevate Foundation in recent years. So many different rules and nuances make it as different from running a for-profit company as different as comparing bicycles to oranges.
What do you do?
I often hear my dad in my head when I screw something up: “Suz, this is a teachable moment.” As long as we find lessons along the way, it can soften the blow of feeling like a failure. But we must remain open. Every time I show someone how to do a task, I think it’s important to give them the freedom to shift the process so that it makes sense to them. I typically say something like, “We’ve got to get from A to B; I don’t care how you do it, just get to B.” Then I show them how I do it, and often they come up with a different way and get the same result. It’s important to check your ego at the door and let someone work in a capacity that makes sense to them.
I also think it’s important to surround yourself with people who give you the grace to learn, even when people see you as being at the top of your game. For example, I’m the last person you want handling your Medicare account, but I have friends like Dawn McFarland or Nancy Giacolone, who let me ask what I deem as “stupid questions” and don’t make me feel like an idiot when I do.
Embracing the mindset of being teachable is essential for personal and professional growth — and sometimes, for avoiding epic fails. Whether saving inspirational quotes, running an insurance brokerage consulting firm, or starting a non-profit, life constantly reinforces the value of remaining open to learning and adapting. It’s about recognizing that we don’t have all the answers and that’s perfectly OK.
My dad was great at reminding me of the teachable moments when I would make a mistake, which sounds a lot better than “You really effed that up!” – though I heard that too when I needed a reality check. Whether you learn by feather or by sword, it’s through these moments that we evolve. By surrounding ourselves with supportive people who encourage us to ask questions and explore new ideas, we not only enrich our own lives but also contribute positively to those around us.
What’s something new you learned recently?
Filed under: BenefitsPro, Broker Innovation Lab, Combs & Company, Combs & Company Blog, Happy Holidays, Health Insurance, Innovation Broker Lab, Innovative Broker Lab, Insurance Education, Insurance Women, Marketing, Motivational, Susan L Combs | Tags: BenefitsPro, Chelea Rykis, Cingeworthy Sales Tactics, Colleen Blum, Erika Ensign, Nancy Giacolone, Pancakes for Roger, Paychex, Sales Tactics, Susan L Combs, The Syrup
Original Article on BenefitsPro
It’s 4th Quarter, which means it’s also open enrollment. We are all tired, overworked and keep saying over and over to ourselves, “Just get through it.” But then…as my friend, Allison Cohen De Paoli put it so perfectly, you get “assaulted” by yet another vendor trying to sell you during the absolute busiest time of year, and you just can’t take it anymore.
After sharing some texts with my crew (Erika, Chelsea, Colleen & Nancy), it got me thinking that we can’t be the only ones. This prompted me to send an email to my list of about 300 women who have been featured in the “What’s the Good News, Ladies?” series over the years and see if others had stories to share.
Boy, did they! In less than 48 hours, over 50 women responded back with annoying, rude and downright appalling examples of how salespeople have approached them during this time of year.
So maybe this is a little bit of a public service announcement; maybe it’s a little eff you; or maybe it’s a little “how to sell to a woman 101.” Because people, you are missing it, and you are missing it big! You know why? I’m dropping some knowledge on you right here in case you didn’t know: According to American Express and the SBA, over 42% of businesses in the U.S. are owned by women and women make up over 51% of the U.S. population! And according to Forbes, 85% of women control or influence consumer spending. That means there are over 330 MILLION women who will sing your praises if you get it right, but they will run the bus right over you, hit reverse and do it again if you get it wrong. We will screenshot your email, text, LinkedIn DM or forward the voicemail to each other and we will remember to avoid you and your company’s services at all costs, because what’s the rule you should never forget?
Hell, hath no fury like a woman scorned.
Buckle up and take note, because you are getting a golden list that is the compilation of many uber successful women in our industry, including award winners, top producers, business owners and badasses. If you are in sales, print this out and put it where you can see it and then never do these things.
- The Gift Givers: Not the ones who are sending you a thank you for the business; we mean the ones who are trying to bribe you for a meeting. Gift cards and even shoes were offered to some of these women. What’s wrong with this? It can be looked at as rebating in some states and if you are a vendor with a license, you can lose it. And just as importantly, you make us feel gross.
- Bate and Switch – Recruiting: More than one woman emailed and said she had recruiters pose as a potential client. The meeting is booked, but once on the call, they realized it was a recruiter trying to hire them away. Do you really think someone worth their salt is going to come work for you when you have basically lied your way into a meeting and showed your ethical character?
- Bate and Switch – “I’m Interested in Your Services”: I’ve heard a few people bring this one up: Someone reaches out to you via email or social media, saying they’re interested in your services, so you set up a meeting. But once you get on the meeting, they have a full PowerPoint presentation on selling THEIR services. So not only did the vendor waste the person’s time as they prepared for what they thought was their own prospect meeting, they completely disrespected them by pushing the vendor’s agenda over theirs.
- Beauty and the Beast: I know you have all gotten this one, if you take a second to think about it. A breath of fresh air enters your inbox: finally, a well thought out email or message from someone that has done their homework! You accept the connection, but five seconds later, you get a spam sales pitch message and a link to set up a meeting. I had this happen recently and ignored it two times. By the third one, I was a little less than nice and said, “Dude, read the room. It’s open enrollment and if you really work with brokers, you’d know asking for a meeting right now is the kiss of death.” His response was basically that OE ends in 2 weeks (is he out of his mind?) and he wants to be one of the first people I reach out to. My response? I deleted the connection, took a screenshot and sent it to my friends, who won’t ever meet with him. Bravo.
- Badmouthing: You know how your gramma always told you, “If you don’t have anything nice to say, don’t say anything at all”? If the only way you feel that you can get business is by throwing others under the bus, are you really that good of a salesperson? One guy basically told one of woman that she was dumb because of the software she was using!
- Spam: “Hi…your profile looks interesting…” Raise your hand if you get 10 of these a week. Do you really feel like this is a differentiator? If someone makes me laugh, I always accept, even if I have never met them. But if it’s the same canned outreach, I delete it. And most others do, too!
- Not Knowing Your Audience: Man, this one came up a lot. Salespeople basically throwing spaghetti to the wall and hoping it sticks, but missing the mark because they didn’t take any time to really look at who you are as a professional. The sad thing with this one is, that they probably could have gotten a meeting if they did a little homework.
- Lying: I have to give a big shout out to the sales training I got from Paychex (I know my girl Rachel McLauchlin will echo this) as I really feel like it was some of the best. Two things I always remember: 1. If you sell on price, you’ll lose on price. 2. Never lie. One example I got of this was someone basically swiping a mutual connections LinkedIn list and pretending that the mutual connection recommended that they connect. When she called the mutual connection to see what was up, she discovered the deception and said, “I will not do business with him now.” So, this guy not only burned one bridge, he burned two, along with all the other people they will tell! (Gas up the bus, girls!)
- Did you Get My Email?: This one came up like 10 times. It can also be worded as “Let me bump this up to the top.” Most don’t get the hint that you didn’t respond for a reason and so keep on sending. Or they get a read receipt when you open the email, so then they have someone else who is supposed to be higher up in the firm reach out to you and say they know “you’ve been talking with their colleague.” So many of these do not have an “unsubscribe” feature, so you just end up blocking them.
- The Unapproved Meeting Request: Nothing grates on me more, and this was brought up by over half of the women who responded. If you are doing this, stop. Just stop. I don’t know who taught you this, but it’s wrong. It’s intrusive. It conveys that you think their time and schedule should be controlled by you. It’s dishonest. Think of the other person. Would you be thrilled if someone you had never met walked into your house, sat down at your dinner table and said, “Oh, is now a bad time?” I generally have a “three strikes and you’re out” rule, but this one is an immediate banishment in my book. I will never take a meeting from them and everyone I have talked to has similar feelings. Especially this time of year, we are all tired and overworked. When a funny meeting appears on our schedule that we don’t know anything about and we respond to the sender to get a little more information and find out it’s a sales pitch,, queue explosion. Hell, hath no fury….
If you couldn’t tell, I had a lot of time writing this and I hope you had fun reading it. I know we are all running on empty right now, so hopefully this gave you a little reprieve from the stress we all have this time of year. Maybe you got a little insight into how to sell to a woman and realized you might be doing some of these things in one way or another. Or maybe you just nodded your head throughout because you felt a connection to others in our industry. My hope is that it gave you a few laughs, headshakes and maybe a face palm, too.
I’d be remiss if I didn’t thank those who helped with this article; the emails that came in were just so much fun to read! Hang in there, ladies, and if you need a bus driver, I got you!
Filed under: Affordable Care Act, BenefitsPro, Broker Innovation Lab, Combs & Company, Combs & Company Blog, Health Insurance, Insurance Women, Mental Health, Pancakes for Roger, Susan L Combs, Women in Insurance, Women's Health | Tags: Addiction, Breaking Point, Broker Innovation Lab, Combs & Company, Family, Mental Health, Susan L Combs
By Susan L Combs | October 04, 2023 at 07:19 AM
Original Article on BenefitsPro

I’ve struggled with even starting this article, but this topic has been weighing on my mind for well over a year. In our industry, we talk so much about mental health and wellness, which is great. And as those of us in the industry know, under the Affordable Care Act (ACA), we now have Mental Health Parity. And in some places like New York, even before the ACA we had things like Timothy’s Law that gave New Yorkers access to unlimited mental health sessions in network years prior. This is all incredible.
But you know what we haven’t talked about?
The family of the mentally ill or person struggling with addiction. The people who are showing up as caregivers time and time again only to have their hearts broken for the umpteenth time.
I know I live a pretty open life and many of you reading this probably know that I have been sober for over two decades. I’ve chosen a path for myself that has led me to have an incredible life, and I am grateful that I learned at an early age what a degree from the School of Hard Knocks had to offer by making some pretty big mistakes for myself prior to the age of 23. But I know I put my family through a lot and I own it. I have gone on to make my amends and mend the fences that were damaged but not broken. I have worked hard to try and make the right choice each day for myself and others. Of course, this doesn’t mean I’m perfect or that I don’t blunder and step in it from time to time.
I’m not a big one for having regrets, because I truly feel that you are denying yourself your place in the world right now when you say you have them. I choose to not regret the things I have done because I know that they shaped me as the person I am today and as a result, I have been able to help others. But I broke my parents’ hearts. I made the General cry…
Until recently, I don’t think I realized what it was like being in my parents’ shoes. Dealing with someone who is being irrational when you are trying to be logical can be the definition of frustrating. But about a year and a half ago, I got a major life lesson that I didn’t want and certainly didn’t need. This all comes back to a promise I made to my dad before he passed. My dad and I were “Team Type A” in our family, and I knew that when he was dying, he needed to take comfort in knowing that everything would be OK within our family unit. I promised my dad that “I got this” and that I’d look after my mom and my brothers. The year before my dad passed, “Team Type A” got together and we spreadsheeted, we had all the information organized, I knew who to call if a pipe burst in our little apartment building, I knew who to call to sell the Winnebago, I knew who to talk to about VA benefits that passed to my mom, I had all the passwords, we had everything mapped out. But we didn’t talk about my oldest brother, who has dealt with severe mental illness for well over three decades. We just missed it.
Eighteen months ago, I had my ass handed to me. I had never dealt with a mentally ill person who had gone off their meds. It’s uncomfortable; it’s hard. Everything logical doesn’t work. It reminded me about being around someone who is highly intoxicated, which as a sober person, feels unsafe. It was triggering. He ended up getting arrested and then things really got tough. I’m in NYC, he’s in Kansas; there is so much I can do from here….but I promised my dad. This was a dance I had to make up as I went along. A legal eviction led us to have to purchase a home for him to live in, because no rentals would take him with a felony record, a legal eviction, and other charges. I lost a lot of sleep, but ultimately, I felt that I “fixed” the problem, because I am nothing if not tenacious and can basically figure out any problem you give me. But you can’t fix mental illness. You can’t throw money at it and hope it goes away. You can’t pray it away. You can’t act like it doesn’t exist. Because guess what? When you think things are fine, when you start sleeping soundly and things feel back to normal, it breaks again. And it did. It broke again a few months ago, which led to an involuntary commitment into a state hospital. I don’t think it’s necessary to give you a play by play of what happened, but when death threats are happening and you are being told by your brother that he, “Just got off the phone with Dad” (our father passed away in 2018) it’s rough. It makes you want to run away from the situation and never look back.
But I promised.But what did I promise? Did I promise I would put my own health on the line at the sacrifice of someone else? No. Did I promise I would be a horrible boss and a shit wife because I didn’t have the capacity to show up in the world for the people who depend on me? No. Did I promise to put so much stress on myself that I would have chronic diarrhea for 6 weeks straight because I carry my stress in my stomach? No. Would my father want me to work so hard at fixing an unfixable problem for someone who doesn’t put the work in for themselves? Absolutely not. But I did and I have.
When is it time to walk away?
When is it time to put your own mental health and wellbeing first?
I honestly can’t answer those questions for you, because I’m still figuring that out for myself. But I can tell you what I have done. I have shared about it in my 12-step program, I have shared about it with my therapist, and I’ve shared about it with my tight crew. But you know where I’ve gotten the most support? Just like there is a “Dead Dad’s Club” that you never know about until you are indoctrinated into it, there is the “Mental Illness Family Club” and those are the people who have really helped during this time. Those who have it in their families know how hard it can be. How thankless it can be. How “I’ll never get an apology” it can be. How unaccountable it can be. How abusive it can be. To my Superman fans, it’s what I picture Bizarro World to be. And it sucks.
This article isn’t meant to be a “poor me” piece; like I said before, I have a big beautiful life and I was given so many tools and lessons in my life that have prepared me for this … kinda. This article is meant to see the unseen. For those of you who are in this boat, please know that you aren’t alone. I encourage you to share your stories and find support where you can get it. It’s up to you what that looks like.
Don’t ever apologize for putting your wellbeing first when someone is making you the price of admission.
Be brave.
Filed under: CARES Act, Combs & Company, Covid-19, Disaster Relief, Health Insurance, Insurance 101 | Tags: CARES Act, Chelsea Whalley, Combs & Company, Covid-19, Disaster Relief, J Donovan Financial
Curious how the CARES Act will impact Employer Health Plans? Check out this great video from colleague, Chelsea Whalley of J Donovan Financial.
On March 27, 2020, President Trump signed the Coronavirus Aid, Relief and Economic Security Act (CARES Act) into law to provide $2.2 trillion in federal funding to address the COVID-19 crisis. The CARES Act makes a variety of changes affecting health plans. These changes include:
1. Expanding the types of coronavirus testing that all health plans and health insurance issuers must cover without cost-sharing (such as deductibles, copayments or coinsurance) or prior authorization
2. Accelerating the process that will require health plans and issuers to cover preventive services and vaccines related to COVID-19
3. Allowing telehealth and other remote care services to be covered under a high deductible health plan (HDHP) before the deductible is met, without affecting the HDHP’s compatibility with health savings accounts (HSAs) (applicable for HDHP plan years beginning on or before Dec. 31, 2021)
4. Treating over-the-counter (OTC) medications, along with menstrual care products, as qualified medical expenses that may be paid for using HSAs or other tax-advantaged arrangements, such as health flexible spending accounts (FSAs) or health reimbursement arrangements (HRAs)
Filed under: Combs & Company, Covid-19, Health Insurance, Insurance 101, Insurance Education, Vlog | Tags: Chelsea Whalley, Combs & Company, Covid-19, Insurance 101, J Donovan Financial
Here are 4 quick ways to keep your health insurance coverage by our Combs & Company friend, Chelsea Whalley of J Donovan Financial.
This is for employees who have lost coverage through an Employer Sponsored Plan.
1) COBRA- Contact your Benefits Administrator. Remember, there is no employer contribution so this is an expensive option.
2) Spouse Plan- This Qualifying Life Event (loss of coverage) creates a window of opportunity to join your spouse’s health plan. Contact your spouse’s Benefits Administrator for pricing.
3) Medicaid- A severe loss of income may qualify you for Medicaid at http://www.medicaid.gov
4) Healthcare.gov – The QLE allows you 60 days to enroll in an individual plan on the marketplace.
Filed under: CARES Act, Combs & Company, Combs & Company Blog, Covid-19, Disaster Relief, Families First Coronavirus Response Act, Feature Friday, FFCRA, Health Insurance, Insurance 101, Insurance Education, Insurance Women, Paid Family Leave, Susan L Combs, Vlog | Tags: Chelsea Whalley, Combs & Company, Coronavirus, Covid-19, J Donovan Financial, Paid Sick Leave Exemptions
Filed under: Combs & Company, Covid-19, Disaster Relief, Families First Coronavirus Response Act, FFCRA, Health Insurance, Important Notice, Insurance 101, Paid Family Leave, Susan L Combs, Vlog, Women in Insurance | Tags: CARES Act, Chelsea Whalley, Coronavirus, Covid-19, Disaster Relief, Federal Loan Forgiveness, Federal Loan Forgiveness CARES Act, FMLA, J Donovan Financial
Curious how the forgivable loans work under the CARES Act? Check out this great video from colleague, Chelsea Whalley of J Donovan Financial.
Filed under: Combs & Company Blog, Covid-19, Disaster Relief, Families First Coronavirus Response Act, FFCRA, FMLA, Health Insurance, Important Notice, Insurance 101, Insurance Education, WIFS, Women in Insurance | Tags: Chelsea Whalley, Coronavirus, Covid-19, Emergency Paid Sick Leave, FMLA, J Donovan Financial, Vlog
Looking for an easy digestible explanation of how the Emergency Paid Sick Leave works for companies under 500 employees? Check out this great video from colleague, Chelsea Whalley of J Donovan Financial.
– Effective April 2nd 2020 for groups UNDER 500 EMPLOYEES
*A business closure does NOT warrant Paid Sick Leave!*
– All employees are eligible, regardless of tenure
– Differences between Full Time & Part Time Employees
– Full Time: 80 hours of fully compensated time off
– Part Time: Entitled to the Average number of hours worked over 2 weeks
Filed under: Combs & Company, Combs & Company Blog, Covid-19, Disaster Relief, Employer Requirement, Families First Coronavirus Response Act, FFCRA, FMLA, Health Insurance, Important Notice, Susan L Combs, Women in Insurance | Tags: Coronavirus, Covid-19, Disaster Relief, Families First, FFCRA, FMLA
We’ve been receiving many questions regarding the Emergency FMLA and Emergency Paid Sick Leave Provisions of the Families First Coronavirus Response Act. To help you and your clients understand this new law one of our industry partners, Professional Group Plans, has put together a simple flow chart that makes it easy to determine who qualifies and the benefit required for each provision.
Families First Coronavirus Response Act Simple Flow Chart
Filed under: Combs & Company, Combs & Company Blog, Employer Requirement, Health Insurance, Important Notice, Insurance Education, National Healthcare, P&C Insurance, Paid Family Leave, PFL, PPACA | Tags: business interruption, Coronavirus, Covid-19, Insurance Education, SBA

We understand there have been numerous emails out there each day on Covid-19, believe us, we get about 50 a day as of late. Below you’ll find helpful information broken into section topics for what your needs may be during this time. We know we will all get through this, we are New Yorkers and we have seen far worse in our day. Stay safe.
The Combs Crew
Business Interruption:
One thing to understand is that your broker serves in the role as an insurance intermediaries we are not the decision maker, but instead report claims and administer the communication between the carrier and the customer. As brokers, we represent you as the client, not the insurers. We are your advocates and will fight for you, but ultimately the decision rests on the carrier.
We all know this is a very stressful time all Small Businesses across the country and are getting multiple requests a day about coverage of a potential claim for Business Interruption. Unfortunately, the carriers are being very tight lipped on if the Covid-19 would result in a Business Interruption claim being paid until they are able to review all aspects of the policy and claim. We have been suggesting to all of our clients, to go ahead and move forward with a claim if they are able to prove a loss for their business during this time as there is zero chance of recovery if you never put in a claim.
Facts about Business Interruption:
- If you have Business Interruption coverage, your policy should list or describe the type of events it covers. Events that are not listed on, or not described in the policy, are typically not covered.
- Business Interruption coverage typically can ONLY be triggered if you have a property loss that leads to the business interruption.
- Often times there are exclusions for epidemics and pandemics in Business Interruption policies.
Example: You have a fire in your office which has caused you to suspend your business activities, for more information CLICK HERE
Many state and city municipalities are working on Disaster Loan Assistance programs at this time, below you will find that information.
Disaster Loan Assistance:
For Disaster Loan assistance information by state, please CLICK HERE for more information from the SBA. If you are local to NYC, CLICK HERE for local disaster loan assistance.
Please let us know if we can assist in any way during this time and if you are looking for overall general information on potential business impacts and resources, please CLICK HERE for Risk Advisory bulletins from EPIC.
Health Insurance:
For Individuals – NY State of Health and New York State Department of Financial Services Announce Special Enrollment Period for Uninsured New Yorkers, as Novel Coronavirus Cases Climb.
*Remind New Yorkers That There is No Cost Sharing for COVID-19 Testing Across Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans*
ALBANY, N.Y. (March 16, 2020) – NY State of Health, together with the New York State Department of Financial Services (DFS), today announced that New York will make a Special Enrollment Period available to New Yorkers during which eligible individuals will be able to enroll in insurance coverage through NY State of Health, New York’s official health plan Marketplace, and directly through insurers. This step is being taken in light of the COVID-19 public health emergency to further protect the public health of New Yorkers. NY State of Health, DFS, and New York State health insurers are taking this action due to the exceptional nature of the public health emergency posed by the COVID-19 so that individuals do not avoid seeking testing or medical care for fear of cost. The open enrollment period for coverage in 2020 had previously ended on February 7, 2020.
Individuals who enroll in Qualified Health Plans through NY State of Health or directly through insurers between March 16 and April 15, 2020 will have coverage effective starting April 1, 2020. Individuals who are eligible for other NY State of Health programs – Medicaid, Essential Plan and Child Health Plus – can enroll year-round. As always, consumers can apply for coverage through NY State of Health on-line at www.nystateofhealth.ny.gov , by phone at 855-355-5777, and working with enrollment assistors.
If you have any questions or would like more personalized assistance, please reach out to Colleen Blum via email at: cblum@combsandco.com
Workers Compensation:
Workers’ compensation insurance helps employees recover from work-related injuries or illnesses. Every state has its own workers’ compensation insurance laws and regulations that govern the coverage available. To file a workers’ compensation claim, the employee will need to demonstrate that the injury or illness arose both out of and in the course of their employment.
Mental Health Assistance:
Many health insurance carriers are providing Mental Health Assistance at this time. Below is some information on what United / Oxford is doing for their members and in some instances all citizens regardless if they are a member. Please reach out to your health insurance provider to see what services they are providing specifically for you.
Free Emotional Support Help Line
Optum is offering a free emotional support help line for all individuals impacted. Our toll-free emotional support help line at (866) 342-6892 is free of charge and available to anyone, so you can share it with family and friends. Caring professionals will connect people to resources. It will be open 24 hours a day, seven days a week. Additionally, there are several coping and disaster tools and resources available to you on liveandworkwell.com. Log on to liveandworkwell.com with your HealthSafeID. Type the keywords “coping” or “disaster” into the search bar to get support.
Behavioral Health Virtual Visits
Also, as UnitedHealthcare members, you have access to Behavioral Health Virtual Visits where you can access a behavioral health professional through your mobile device, tablet, or computer. Behavioral Health Virtual Visits are a separate benefit from the Virtual Visits with Teledoc, Amwell, and Doc on Demand. For behavioral health, virtual visits are subject to the same out of pocket as an in-office visit (behavioral health outpatient office visit). Services are delivered by a network provider licensed within your state and may include psychiatrists, psychologists, and other practitioners licensed in behavioral health such as nurse practitioners and master level clinicians. Providers are able to prescribe medications in compliance with federal and other regulatory limitations.
Coronavirus Response Bill, with Required Paid Sick Leave, Enacted into Law:
Action Taken: On March 18, 2020 President Trump signed into law H.R.6201, a $104 billion bill that, among other things, requires small employers (those with fewer than 500 employees) to provide paid sick leave to employees dealing with COVID-19 or with exposure to the coronavirus. Family and medical leave both go into effect April 2 and expire December 31, 2020.
Expanded FMLA.
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- Who? The new law applies to all employers with fewer than 500 employees and to employees who have worked for at least 30 days.
- Reasons for Leave? An employee may take up to 12 weeks of leave to allow an employee who is unable to work or telework to care for the employee’s child (under 18 years of age) if the child’s school or place of care is closed or the childcare provider is unavailable due to a public health emergency. A public health emergency means an emergency with respect to COVID-19 declared by a federal, state, or local authority.
- Pay? Unpaid for the first 10-days after which the employer must pay full-time employees at two-thirds the employee’s regular rate for the number of hours the employee would otherwise be normally scheduled. The pay is limited to $200 per day and $10,000 in the aggregate. Part-time employees pay should be based on the average number of hours the employee worked for prior six months; or, if less than six months, based on the employee’s reasonable expectation at hiring of the average number of hours the employee would be scheduled to work.
- Job protection? Employers with 25 + employees have to return the employee to the same or equivalent position upon their return to work. Employers with fewer than 25 employees are excluded from this requirement if the employee’s position is eliminated due to economic conditions or other changes resulting from the public health emergency. Keep in mind, employers must still reasonably attempt to return the employee to an equivalent position and make efforts for the next year to return the employee to work.
- Exempt? The law allows small businesses with fewer than 50 employees to seek an exemption from the expanded leave entirely if the required leave would jeopardize the viability of their business.
Paid Sick Leave.
- Who? Employers with fewer than 500 employees; all employees regardless of their tenure
- Reasons for Leave? An employee may take paid sick leave if he/she is unable to work or telework because:
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- the employee is subject to a federal, state, or local quarantine or isolation due to COVID-19;
- a health care provider advised the employee to self-quarantine due to concerns related to COVID-19 (self-imposed quarantine does not qualify);
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- the employee is experiencing symptoms of COVID-19 and seeking a medical diagnosis;
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- the employee is caring for an individual who is either subject to a federal, state, or local quarantine or isolation due to COVID-19 or has been advised to self-quarantine due to concerns related to COVID-19;
- the employee is caring for the employee’s child whose school has been closed or place of care is unavailable due to COVID-19 precautions; or
- the employee is experiencing any other substantially similar condition as specified by the government (and to be clarified later).
- Pay? Full-time employees receive 80 hours of paid sick leave; part-time employees receive the equivalent of the number of hours they would work, on average, during a two-week period. Paid sick leave is paid at the employee’s regular rate if for a reason in paragraph (i), (ii), or (iii) above and caped at $511 per day and $5,110 in the aggregate; and two-thirds of an employee’s regular rate if based on reason (iv), (v), or (vi) and capped at $200 per day and $2,000 in the aggregate.
- Misc. The leave does not carry over. Employers may not require employees to first use other paid leave before using paid sick leave. Employers can require reasonable notice procedures after the first workday that an employee receives paid sick leave. Employers must post a notice that advises employees of their rights which should be available by March 25.
- Exempt? Like the FMLA above, the Act does contain language allowing small business with less than 50 employees to seek an exemption from the requirement.
New York Emergency Paid Sick Leave.
- When? Only in the event of a “mandatory or precautionary order of quarantine or isolation issued by the State of New York, the NY Department of Health, a local board of health, or any government entity duly authorized to issue such order due to COVID-19”.
- Who?
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- Employers with 10 or fewer employees and a net income less than $1 million must provide unpaid leave (and job protection) for the duration of the quarantine order and guarantee their workers access to Paid Family Leave and disability benefits (short-term disability) for the period of quarantine including wage replacement for their salaries up to $150,000.
- Employers with 11-99 employees and employers with 10 or fewer employees and a net income greater than $1 million will provide at least 5 days of paid sick leave, job protection for the duration of the quarantine order, and guarantee their workers access to Paid Family Leave and disability benefits (short-term disability) for the period of quarantine including wage replacement for their salaries up to $150,000.
- Employers with 100 or more employees, as well as all public employers (regardless of number of employees), will provide at least 14 days of paid sick leave and guarantee job protection for the duration of the quarantine order.
- Has to be serious? These additional benefits are only available to employees who have been officially and formally quarantined or isolated by a local or state government agency; not those who are in voluntary quarantine or isolation, those who merely fear they have been infected, those who object to reporting to work, and those who are placed on leave, layoff, or furlough by an employer. It also does not apply to employees who are asymptomatic but have been quarantined or isolated, those who have not yet been diagnosed with any medical condition, and those who are physically able to work remotely.
- Other Changes.
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- With regards to NY Paid Family Leave, the definition of “disability” was expanded to include “the inability to do work because of a mandatory or precautionary order of quarantine,”; and the definition of “family leave” was expanded to include a) leave taken to comply with a mandatory or precautionary order of quarantine; or b) to provide care for the employee’s minor, dependent child who is subject to a mandatory or precautionary order of quarantine.
Don’t forget, these are in addition to any current paid leave/medical leave programs applicable to your workforce.
Resources for Families:
We know that many families are struggling to figure out homeschooling at this time while balancing working from home in most cases. We wanted to share this excellent post from the Today Show that provides a wealth of information for your little ones during this time, CLICK HERE for the article “How to homeschool during the coronavirus crisis with free resources”.
Job Resources:
Chameleon Resume is offering free tools to help with job searches. CLICK HERE to access them.
New York & New Jersey has developed a state portals to access jobs that are looking for candidates now during the Covid-19 pandemic.
CLICK HERE to access the New York portal
CLICK HERE to access the New Jersey portal
To Apply for NY State Unemployment, CLICK HERE
To Apply for NJ State Unemployment, CLICK HERE
