I cannot believe that 4th Quarter is days away! That means that open enrollment is on the horizon and oof … how it’s going to be different this year? Hope you all have your virtual toolkit ready to go; I know we have been busy planning and gearing up for this in our office to make the process as easy and smooth as possible. But we’re all in insurance, right? So we look at worst case scenario. If you’re like me, you lay awake in bed thinking “What’s the worst than can happen?” And then you lay awake longer. Gah! Good luck, ladies. Feel free to share the best idea or tool you are using; I’m sure many would love to hear about them.
We had such a blast at the virtual BenefitsPRO Broker Expo this year and got to meet some incredible women that way! I’m really excited to introduces you to these fine women this month who are keeping it real in the world of COVID, home schooling and just being rockstars in our industry. Please welcome Sarah, Robin and Sarah to the fold!
“Interesting? Challenging? Uncertain? I’m not quite sure how to describe the last 12 months. For me, it has involved creating a new role for myself within a new firm while learning to be a teacher overnight to my 8 and 9 year olds. Juggling and adapting have become my forte.
One thing I’ve learned is we’re not meant to do this thing called life alone and that it’s OK, even good, to put ourselves out there and lean on others. Connecting has become my mission, even if only by Zoom. I’ve pushed myself to make connections with mom friends and other female colleagues a priority, carving out time to share and encourage each another. In an effort to connect with others, I’ve started a think tank for clients and prospective clients to discuss their good, bad, and ugly and to encourage one another when it comes to topics like COVID, compliance, leadership and employee morale. It’s served as a great sounding board for human resource leaders.
When you make life a party, not a competition, and give yourself and others an opportunity to connect, it allows everyone to thrive together. Here’s to ducking, diving and keeping our heads above water!”
“I am proud to say I recently conquered a goal that had always eluded me. This goal was to move families from managing money and financial advice to working towards the achievement of life’s purpose and leaving a legacy. During the pandemic, I have been helping clients feel less anxious and more in control of their finances but am also now beginning to talk about the people and organizations that are important to them. And talk they did!
Our client families are acting now to preserve their values and goals for future generations. As a result, estate and charitable planning in my firm has increased significantly. We have helped more clients than ever before design settlement letters and ethical wills. An ethical will is a love letter to your family and bequeaths values. It can be as simple as a handwritten letter or a selfie video message.”
“Last month marked my 13-year anniversary in the dynamic health insurance industry. This year has been the most challenging, as the COVID-19 pandemic has affected the nation. Adapting to a new virtual world, companies are expected to conform to an online-driven work environment, including benefits administration. To accomplish this, business owners are relying on trusted brokers.
Working at a leading general agency, it is my job to work hand in hand with my broker partners to provide top-notch benefits consulting for the most sought-after benefits. I have consulted with hundreds of clients and brokers at companies of all sizes and industries to help them keep up to speed on benefits trends and legislative changes.
Relationships are key, and pairing with a strong team with deep knowledge and expertise drives new levels of success. I’m excited for the opportunities to work with dedicated partners to support business growth and boost client satisfaction.”
Know of a rockstar woman in our industry who’s doing things better than the rest? If so, I’d love to connect! You can just shoot me over an email with their information or feel free to make a virtual introduction to me at scombs@combsandco.com Stay safe, sane and mask up, my friends.
Guess what’s next week?! It’s BenefitsPRO Broker Expo time! This is one of my favorite conferences every year and this year we are doing the Fast & Furious Session from the main stage! So if you haven’t already registered, make sure you handle that ASAP! Since it is virtual this year, if you are a broker or agent, you can get in on the fun for no charge and learn what the rest of us already know about this great show!
In July, we kicked off our Wonder Woman Mastermind group, which was the brainchild of this series. We had a wonderful first meeting, where we shared some excellent marketing ideas with each other. If you are looking to be inspired by more women in our industry, please meet Bobbie and Deidre. Both women are breaking down barriers for women in our industry with personal impact and mentorship.
“The past 12 months have been focused on growth, speaking and mentoring! Due to all of our recent exposure and hard work, Benekiva was invited to participate in Mass Challenge FinTech Accelerator. We were selected out of over 300 applications globally and are proud of this recognition! Our impact in the industry has also increased as we’ve grown the number of carriers we work with from three to nine over the past 12 months. Personally, I was invited to speak at over 25 events in the last year, on topics such as InsurTech, innovation, customer experience, digital transformation, Blockchain, startups, women in tech, and diversity and inclusion. I’ve meet so many dynamic people along the way. Lastly, we have been able to mentor many startups and logged over 250 hours to help the startup community nationally.”
“I constantly think about the legacy I want to leave. My goal is to diversify the C-Suite and change the image of what a leader “looks like.” While companies promote diversity and inclusion, data shows the existence of pay disparities and glass ceilings amongst employees. Last December, I took the leap to become a full-time entrepreneur, providing personal brand coaching to ambitious but undervalued diverse talent. Nothing could have prepared me for what was to come. The biggest surprise has been, that in the midst of a global pandemic, unstable economy, and racial unrest, my clients are winning. For example, Uche, a first-generation African American woman, just landed a new job making 20% more pay and with the dream title we planned together. Why am I celebrating this as a personal win? It debunks the myth that top-notch diverse talent doesn’t exist. So. I encourage us all to mentor, hire and promote diverse talent.”
Know a great rockstar woman in our industry who’s doing amazing things? If so, I’d love to connect! You can just shoot me over an email with their information or feel free to make a virtual introduction to me at scombs@combsandco.com. Stay safe and mask up my friends. Hope to see you August 18th-20th at the BenefitsPRO BrokerExpo!
This is what a friend of mine said to be about 4 years ago, when we were having a trying time in our industry and just needed an influx of positivity.
Fast forward 3 years and some odd months later, I found I was the one who needed to hear something good. My husband and I both tested positive for Covid-19, and although the symptoms for us were mild, I found myself being the one that was bummed out. Days upon days of seeing emails about Covid-19 and what to do and what not to do, and suffering from information overload , and I just needed to hear something good….
This made me hit pause and remind myself, “Innovation is born from necessity.” What a bold statement that just rings so true today!
I’m in New York City, the epicenter of Covid-19, and it is definitely not business as usual.
But we have found new ways to connect with family, friends and clients and also support them in ways we never thought possible.
After doing some brainstorming with my peers, these are the things we started to do to feel more connected:
We did not actively sell. If people come to us and need coverage, we help them. We got so many calls at the beginning of the quarantine from people who had been laid off and were in need of Individual Insurance. – New York City doesn’t pay brokers for their advice; so, instead of our normal $185/hour, we are dropping it down to $100 flat. But we are finding out that we are using more leeway on just answering some general questions from people and pointing them in the right direction without their retaining us.
We reached out in kindness. We had a lot of prospective clients who were in the process of setting up new group plans or business insurance policies and we reached out just to check on them, tell them we know things have changed, and want them to know that we can pick things up whenever they are ready
You know those 4,712 emails all of us received about Covid-19? We pulled out a lot of important information from them , put it into one blog posting, and reached out to all our clients with just a “Checking In” email. – We got a positive response from this email and our clients shared with us what they are going through and what they are doing. One client is writing a new book, one is shifting their cooking classes to online classes, and some have created disaster relief funds for their own staff. So, what we did with these responses was to ask them to share with us links or information, and then we passed that information on to others.
Whenever a client reached out to us about a fund they have created, we made a donation and shared the information on our Social Media accounts.
One of the things I learned from all of this is that you have to let people do things for you, too. When my brother was sick with cancer when we were kids, the Chaplain at St. Jude Children’s Research Hospital told my mother, “You have to be a gracious receiver.” So, I have eaten a little piece of humble pie and let people do for me.
I can’t tell you how many industry friends have reached out to me just to check on me and offer support. I have had people send us masks, go food shopping for us, and just “Face Timed” with us to see how we are doing.
It’s been amazing to have Zoom dinner parties and Happy Hours and be able to feel connected when we felt like we were on an island. There are truly so many incredible people in my life, including many men and women in our industry. These peers of ours are working hard to make an impact on our industry during this difficult time. They all serve as a shining light in such a dark time, and I am grateful to all of them.
Stay strong, my friends.
Bio:
Susan L Combs, PPACA, ChHC, is president of Combs& Company, LLC, a full-service insurance brokerage firm. She is a past recipient of NAIFA’s Four Under Forty Award, and past president of Women in Insurance and Financial Services.
Hello from the Covid-19 epicenter, aka NYC. I don’t know about you all, but the past few weeks have been crazy, exhausting and just plain sad at times. It is definitely not business as usual here and I know that’s true in many other places as well, but I also know we will all make it through this time. One of the things that has kept me going during quarantine is connecting with the incredible women from our industry who are still able to share some great ideas with me about what they are most proud of in the last 12 months. Be on the lookout for another article coming soon that will include many of the featured women in this series who will share what they have been doing to stay connected with their clients during all of this.
This month, I’m going to introduce you to two new friends who have been a great source of information and support for me during this time. I know I have said it before, but it is so important to develop these peer-to-peer mentorship relationships, because when there are rough times like these, we pull each other up and help each other to excel. Please join me in welcoming Chelsea and Jennifer to the fold.
“In the past 12 months, my biggest accomplishment has been learning that my business is not actually about me.
When I owned my first agency, I was infatuated with the idea of developing other agents. While this sounds admirable, I was truly motivated by the energy rush I received seeing others succeed. Even though I was helping others, at the core of it all, it was still about me.
Even in my second agency, there have been times when I put together the best options for a prospect to save them money and time; yet, I still don’t win. When this would happen, I would make it about me (my presentation skills, my sales skills, etc). Perhaps it was, but there’s a good chance that it was about one of the million other factors that business owners consider when making decisions.
The truth, and my biggest lesson, is that nothing is about me. I have learned that the only way to truly scale my business and help as many employees and clients as possible is to let go of the belief that the outcome is directly tied to my worth as an advisor or as a person. With this, I can finally be present and enjoy the work I am doing.”
“I’ve been in financial services many years and I’ve never been more excited to do what I do. My passion lies in supporting women and giving back. In my role, training and developing agents to build their business, I’m able to do both. I’ve seen great success among the women leaders who count for almost half of my business. In the last year, I’m pleased to have been highest-producing field leader at my company, hitting record sales. And helping my agents learn and grow gives their clients peace of mind.
One of the best aspects of our industry is the relationships among the women within it. I am fortunate to be supported and inspired by many great women. In 2019, I was named WIFS Woman of the Year, a wonderful honor. Celebrating success within our field is an important way to create community and inspire the next generation.”
I know that I, as well as the crew here at BenefitsPRO are thinking of everyone during these uncertain times. As always, if you know of great women in the field who are working hard to make this this industry even better, send an email introduction to me at scombs@combsandco.com. I’d love to connect! Stay safe my friends.
Curious how the forgivable loans work under the CARES Act? Check out this great video from colleague, Chelsea Whalley of J Donovan Financial.
Coronavirus Aid and Relief Economic Security Act
Emergency grants: The bill provides $10 billion for grants of up to $10,000 to provide emergency funds for small businesses to cover immediate operating costs.
The application process ends on June 30th (“The Covered Period”)
Forgivable loans: There is $350 billion allocated for the Small Business Administration to provide loans of up to $10 million per business. Any portion of that loan used to maintain payroll, keep workers on the books or pay for rent, mortgage and existing debt could be forgiven, provided workers stay employed through the end of June.
Relief for existing loans: There is $17 billion to cover six months of payments for small businesses already using SBA loans.
Check out this great video from colleague, Chelsea Whalley of J Donovan Financial. Chelsea explains how eligible employer tax credits will fully reimburse employers for all qualifying sick and child-care leave payments mandated under the Families First Coronavirus Response Act by REDUCING PAYROLL TAXES owed to the IRS.
*Employers will be entitled to an ADDITIONAL CREDIT for the cost of MAINTAINING HEALTH INSURANCE COVERAGE!*
– Employers will be able to file for accelerated payments to refund employers for qualifying leave payments in excess of federal payroll taxes owed.
– Small businesses will be eligible for an exemption to the mandated sick and leave payments if they demonstrate that payment of child-care leave under the Act threatens the viability of their business.
– Enforcement actions will be delayed by thirty days for employers that act reasonably and in good faith to comply with the Act.
*Note: Information is changing daily, please check with Dept of Labor and/or an employment attorney for exact information*
Looking for an easy digestible explanation of how the Emergency Paid Sick Leave works for companies under 500 employees? Check out this great video from colleague, Chelsea Whalley of J Donovan Financial.
– Effective April 2nd 2020 for groups UNDER 500 EMPLOYEES
*A business closure does NOT warrant Paid Sick Leave!*
– All employees are eligible, regardless of tenure
– Differences between Full Time & Part Time Employees
– Full Time: 80 hours of fully compensated time off
– Part Time: Entitled to the Average number of hours worked over 2 weeks
We’ve been receiving many questions regarding the Emergency FMLA and Emergency Paid Sick Leave Provisions of the Families First Coronavirus Response Act. To help you and your clients understand this new law one of our industry partners, Professional Group Plans, has put together a simple flow chart that makes it easy to determine who qualifies and the benefit required for each provision.
So, we made it through the “month of Mondays” and now we’re back at it! Not sure about you, but things have been crazy for me. I’m sitting here on a plane, and it is literally my sixth flight in five days! I swear I have aged five years this week! I’m very excited to introduce you to my new friends, Kimberly, Sharon and Susan! These women were all introduced to me by a fan of this series, Eric Silverman! Eric is a great advocate for our industry and for women in our industry, so I love the extra support he has been providing to this column by making great recommendations for some incredible women in our industry! I really think you’ll be wowed by these women. I know I was. Click here to keep reading!
We’ve been receiving many questions regarding the Emergency FMLA and Emergency Paid Sick Leave Provisions of the Families First Coronavirus Response Act. To help you and your clients understand this new law one of our industry partners, 
combsandco 